What our clients say about working with The Dawn Thomas Team
As Real Estate Agents in on The Peninsula we have helped hundreds of nice people and families move within or out of the Silicon Valley as well as relocating to our area. Below is a sampling of our clients and their experiences in working with our team.
“We decided at the beginning of the year to sell our house and buy a new one in Mountain View. After a chance encounter with Dawn at an open house, we added her to our list of candidate REALTORS® to interview. We were immediately impressed with her preparation, confidence, and experience. The other thing that impressed us was her commitment to never represent both the buyer and the seller on a transaction. Therefore, we knew she would always be looking out for our best interests, and was the best choice for us.
We were ready to move, so we had a quick schedule to put our house on the market. Dawn and her team worked hard getting all the pieces into place for us, and our home was well advertised in advance of going on the market. We had record numbers of people come through our first open house weekend, and the house sold within the week, with multiple offers. Dawn communicated with us every step of the way, and her negotiating skills were instrumental in getting us a transaction deal we were happy with.
We were pretty specific about what we wanted for our new house, and Dawn worked hard to find us a house that would meet our needs. We never felt that she wanted us to hurry up and buy something – she really wanted us to be happy with our choice. We closed on our new home in under a week. Once again, Dawn and her team have been excellent in communicating with us, and are absolutely on top of every milestone that needs to be met when selling or buying a house.
Dawn is always prepared, always on top of things, and will always work hard for her clients to get them the best possible price – whether buying or selling. We would definitely use Dawn and her team again for any future real estate transactions, and I will be recommending her wholeheartedly to all of my friends and family.”
— Andrew and Melissa Welsh
“Dawn Thomas is an exceptional professional. She understands the business of real estate and the subtleties of the human interactions involved better than any other agent I have met. She recently represented us in the sale of our home in Palo Alto and managed the process flawlessly. She not only provided great professional service, she extended her friendship and because of that, we look forward to staying in touch with Dawn in the future.”
— Dana De Nault and Nina Lualdi
“We feel really lucky to have been introduced to Dawn as without her, moving would still be probably just a dream. As soon as Dawn came into our life, she helped us refine our dream and make it happen.
Only 15 minutes after our first phone conversation with Dawn, we were in contact with a realtor to sell our current house (outside of her area), and with an amazing mortgage consultant. The quest for our new home really started during our first in-person meeting. She sincerely sought to understand the reasons of our move and what we envisioned our new life to be like. She also very quickly grasped our personalities and the best way to communicate with us.
Once we found the house we really wanted, she was our best asset. She helped us put together a strong offer, had great contractors inspect the house, and renegotiated our offer after receiving the inspections reports. Finally, what we appreciated the most during this whole process was how she orchestrated all the moving parts around us. She checked in with our East Bay realtor, our mortgage broker at least on a daily basis and clearly communicated with us. We ended up getting our dream house and sell our East Bay house in the same week.
I would recommend Dawn to anyone around me who needs to buy or sell a house. She is a brilliant professional, and more generally a wonderful person we hope to have in our life for a really long time.”
—Pierre and Anne-Sophie Seigneurbieux
“My wife and I moved to Silicon Valley for our residency programs. We lived in an apartment for a year, and decided it was time to buy our first house. As first time homebuyers, the process was foreign, scary and complicated. Even as doctors who deal with stressful situations we felt pretty overwhelmed. We found Dawn Thomas via her excellent Yelp reviews. She helped guide us through the entire process and I am writing this review from my new home.
Dawn is professional, efficient, hard working, kind and honest realtor/person. We had very limited flexibility to our schedules and she was always willing to make time for us. She helped guide us through the process of getting a loan, which required going to a bank that specializes in physician loans, because our student debt prohibited the bigger banks. Dawn has a lot of experience working with doctors. I never ever felt she was taking advantage of us or put her own interests above ours even though there was opportunity to, given our ignorance. I highly valued her opinion when looking at houses and making bids.
It is difficult to come up with any negatives. Dawn is more of a type A person, so if you are looking for a more type B person she might not work for you. Also she does things a certain way, based on years and years of experience, so on some level you have to let her guide you. I think both these things are desirable in a real estate agent but it may not work for everyone.
In summary, I HIGHLY recommend Dawn Thomas. She is a top of the line agent, and it is hard to imagine anyone better. On top of all her hard work and determination she is very moral and honest person which makes her the perfect real estate agent in my mind.”
—Drs. Michael and Jaclyn Gadbaw
“We would not be in our house today if it weren’t for Dawn Thomas. My husband and I also gave Dawn a call after reading her reviews on Yelp. We wanted to sell our home and purchase a larger one. Dawn’s experience and knowledge of the housing market from Palo Alto to West San Jose made her one of our top choices for a REALTOR® and when we met her in person, her professional and personable demeanor made her our first choice.
My husband and I both agree with other reviews stating that Dawn takes the time to get to know you and to know what you want; that is a great quality. But the bottom line in the Silicon Valley real estate market is ‘Will your REALTOR® give you an edge and help you get the house you want?” We felt that Dawn Thomas was that edge that set us, as buyers, apart from other offers. Dawn is always on-the-ball. She is aware of the latest in the real estate market, from new technologies to contract changes, she knows exactly what is going on with your deal at all times, and she surrounds herself with great people to be a part of her team. Most importantly, Dawn will never give up on your deal or stop looking out for your interests.
We feel that we are in our house right now thanks to Dawn’s work in dealing with other agents and sellers, negotiating and convincing them that WE were the right buyers even though there were other offers for them to consider. Dawn’s web site reflects what she is all about- the consummate professional and going the distance to get you into your new home.”
— Mat & Erika Lewit
“Dawn Thomas is the best. I was a first-time buyer and gave Dawn a call after reading the reviews on Yelp. I needed as much help as I could get in trying to understand how the market works and how to prepare myself for the big purchase. To sum it all up: She goes above and beyond. Not only is she a lot of fun to be around, but her skills as a REALTOR® are sharp as a knife. She tapped into my personality and helped me find the right place. She’s quick to respond and was very flexible about the times she could meet with me to look at properties. Also, she’s got major connections. She’s knows the names/numbers of reliable contractors in every field. This was extremely helpful during the closing period. I don’ t know how typical this is for her, but she helped me put in an offer and close escrow in 2 weeks (14 DAYS!!)
Finally, the part I actually appreciate the most is that I never felt “influenced” by Dawn to make one choice over another. I feel like I owned every decision that was made during the purchase. It’s hard to explain, but maybe another way of putting it is that Dawn has impeccable professional boundaries as an agent. The ball was always in my court, so to say, and she made it clear that she was working for me. She’s the best. Seriously. Finding a good agent is a MAJOR part of the process.
If you have any questions, feel free to send me a message and I can tell you more about why you should definitely go with The Dawn Thomas Team.”
— Bernd Becker
“Dawn was referred to us by Physician Relocation Services when my wife and I decided to shop for our first home. Dawn was the MVP of our process in a variety of ways, managing our home purchase in ways that we lacked the time, talent, or experience to do successfully. Dawn first started benefiting us when planning and executing our house hunt.
When we first met with her, she was able to help us find the neighborhoods that would meet our needs within our price range. When we first went house hunting, Dawn was able to show us several houses that were better values than we had found going to open houses. She used our preferences to create an efficient house hunt, showing us houses that provided us different variations on our most important needs. After the first three sessions, we felt that we had seen enough to make a decision. When the time came to place an offer on a house, Dawn became even more valuable. She was willing to work around my wife’s ruthless work schedule, sometimes signing papers at Starbucks as it was closing for the night. She coached us about how to use the housing downturn in our favor and bid aggressively. She recommended additions to the contract that would not be likely to cost the seller much, but could buy us peace of mind as new homeowners.
Finally, when the seller took hard line about an absolute minimum price, Dawn was able to walk us through the other houses we had seen. She helped us to retrace our choices, but left it to us to decide whether to proceed. After the contract was accepted, Dawn was able to recommend other specialists (e.g. pest inspectors, masons, general inspectors, and insurance agencies) with whom she had worked in the past. These recommendations were particularly useful for us since we were purchasing our first home and we were moving from another area. The experts she recommended were always great, taking time to answer my questions and perform their jobs well. Unfortunately for us, our negotiations were not over; fortunately for us, we had Dawn on our side. The masonry inspector (recommended by Dawn) uncovered a major problem with the chimney that would require an expensive rebuild. Dawn used our inspection contingencies to renegotiate closing costs with the seller to help us keep some cash for repairs.
Near our closing date, our mortgage lender started to fall behind on preparations for closing. Dawn had been in contact with the lender for weeks, holding her to the original closing schedule that she had approved. Dawn was on the phone with our lender multiple times a day to keep her moving, while also staying in contact with the seller’s agent to calm down the seller who was starting to panic. In the end, we closed only a day late, and Dawn was able to navigate a very touchy final few days without the seller issuing a Notice to Perform.
My wife and I both enjoyed working with Dawn, and we look forward to working with her again when we are ready to look for our next house.”
— Michael Devine
“From our very first meeting with Dawn, it was abundantly clear that she is a true real estate professional who places her clients’ needs and best interests first. She is very familiar with the local real estate market, and her expert recommendations proved extremely valuable to us along the way.
We were true first-timers and needed lots of support during the process. Dawn was patient, answering every question thoroughly, explaining all the steps, and connecting us with the best members of her team — a network of professionals just as dedicated to their clients as she is.
Working with Dawn was an extremely positive experience. Her professionalism, knowledge, and dedication were invaluable, and she acted as an advocate for us at every stage of the transaction. With Dawn’s help, my husband and I purchased a home that has far exceeded our expectations in every way, from location to size to value.
I would recommend Dawn Thomas and the Dawn Thomas team wholeheartedly and without reservation to anyone looking to buy or sell a home.”
— Eve-Marie Lanza
“If you are looking for a REALTOR®, I would recommend Dawn Thomas highly. My fiancée and I were looking to purchase to our 1st home somewhere in Santa Clara county. Prior to showing us homes, we met with Dawn at her office and she interviewed us to find out precisely what it was that we were looking for in a home. On our 1st day of looking at homes with Dawn, and after only seeing 4 other homes, we found the exact house we purchased. Dawn was very patient while walking us through the purchase process, she made sure we were well informed and educated on the ins and outs of the transaction. In addition, throughout the process, Dawn was very responsive via email and phone.
We are very happy in our new home and in having had Dawn as our REALTOR®.”
— Steve & Cheryl Holm
“Without hesitation, I have the utmost trust in the high level of skill and integrity that Dawn brings to her profession. Her sincerity, intelligence and honesty are qualities not commonly found and quickly instill confidence. Dawn has an ability to remain impartial, an unfaltering optimism and has superior negotiating expertise, all of which kept the focus on preparing my home for a necessary quick sale. Dawn managed all of the details of the preparation and staging which, when completed, both high quality, and affordable. I received an excellent return on the small amount paid for updating certain items Dawn had suggested. My house hit the market and eight days later, after multiple offers, my house was in escrow. The sale was successful beyond my expectations and she amazed me with her charm and grace, and most of all her attention to detail.
Dawn has the knowledge and insight to price, stage and market brilliantly and her ability to negotiate is incomparable. I can honestly say she was the perfect REALTOR® and someone I am proud to include in my life as a friend.”
— Robert Whitaker
“Dawn has an uncanny ability to blend her razor sharp wit and negotiation tactics. Her knowledge of the “micro-climates” of our real estate market greatly aided our home search. As we entered a multiple offer scenario, her expertise created a “win-win” solution that even impressed the other agents in the transaction. At every step of our home purchase, I felt completely supported by Dawn and her team.”
— Dorothy Ponton
“Dawn is always a great pleasure to work with. She has a rare ability to be tenacious in negotiation and seek true ‘Win-Win’ solutions at the same time. Her caring for her clients just starts with the transaction and unfolds into a life long relationship. I have no reservation in working with or referring friends and family to her, I know she will always provide World Class service.”
— Michael Aning
“Dawn’s professionalism impressed us from the first meeting and continued to impress us throughout the process. When we found the house we wanted Dawn and her team got everything done very thoroughly, in record time, and with a very effective negotiation strategy that came from experience and a clear understanding of what was important. The right deal can hinge on small but crucial details. I am convinced we got the right deal cause the other buyers teams were 95% on target but Dawn was 100%.”
— Erik Scheelke
“Dawn is not just a REALTOR® – she literally markets your property, drawing on a wealth of corporate marketing background coupled with a big open heart. She is a fantastic listener, is able to distill down the essence of your home’s best qualities which, in my case, directly resulted in the generation of multiple offers in a market where general interest in buying homes was waning. Even in a difficult situation in which I did not want to sell my home, Dawn listened and was able to surpass all of my expectations: the home sold over asking price and in only 8 days. Dawn is a great advocate to have on your side on so many levels- professionally, personally, emotionally.
One piece of advice from a happy client: follow Dawn’s lead in her approach to positioning your home for the best results. A little money invested in cosmetic updates can lead to a huge return!”
— John Bowerman
“It was clear that Dawn goes well above and beyond the call of duty as a REALTOR®®. Within a few days prior to going on the market, she had a landscaper, electrician, professional stager, photographer, inspectors, etc. all in place to assist with preparing my home to sell at an optimal price, at a very minimal expense to me (I was thrilled!).”
— Debbie Holmgren
“If you ever need an awesome, strong integrity, honest, easy going person to work with, I can’t think of a better person and agent than Dawn.”
— Jeff Huang
“When I decided to sell my home, I started “shopping” for a real estate agent. After extensively interviewing agents, I realized it would not be an easy task to find a competent agent to assist me in selling my home during a slow season. Knowing of my dilemma, a very dear friend introduced me to Dawn Thomas. Dawn was a breath of fresh air. Not only was she energetic, organized and thorough, she was a good listener.
In our initial interview, Dawn provided me with a step-by-step procedure on what needed to be accomplished prior to the sale, what her extensive role would be and the time line in which the tasks should be completed. If I wanted to meet my deadline of placing my home on the market by a specific date, she was very thorough in what needed to be done. As a first time seller and feeling overwhelmed, Dawn recognized the monumental task of selling a home in which I had lived for over 20 years. Dawn provided me with an extensive list of resources: gardeners, stagers, handyman, painters, etc. With their assistance, and without an overwhelming cost to me, I was able to meet the deadline of placing my home on the market. In selling my home, Dawn was a fierce negotiator. Being very passionate about her job and her clients, she was able to assist me in getting a good price for my home during the declining Silicon Valley housing market and during the Thanksgiving/Christmas holiday season. Not an easy task for anyone to tackle.
After the sale of my home, Dawn’s involvement did not end there. As I was moving out of state, Dawn took the initiative to conduct phone interviews with agents in the new area to ensure I would be well taken care of. She found agents who were a perfect fit to assist in finding my new home. Dawn was by my side every step of the way to ensure the process ran smoothly. Bottom line… If I had to do it all again, Dawn would be the fighter I would have in my corner!”
— Ginger Mathis
“Dawn’s expert advice led to my house selling in under five days on the market. From pricing to timing to staging, Dawn’s recommendations were on target every single time. Her attention to detail is immaculate, too!”
— Laurie Falconer
“I recently sold a house and purchased a townhouse with Dawn’s help. She was incredible! She worked tirelessly to see that we got the best price possible for our home and spent uncountable hours finding the perfect place for me – and my large dogs. I had purchased properties in the past with other agents, and Dawn’s attention to detail outshined their efforts by far. I heartily recommend Dawn!!”
— Eileen Cervantes
This blog is courtesy of The Dawn Thomas Team who is an award-winning Real Estate Agent team at Intero Real Estate Services in Los Altos 650-701-7822. We help nice people with selling and buying homes from Palo Alto to West San Jose!